 |
||
 |
 |
 |
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
Cultural Competency in Health Care
“One of the most crucial skills for a culturally competent practitioner is the ability to engage a culturally different client’s reality in an accepting, genuine, nonoffensive manner. An inferior knowledge base, coupled with a skewed view of our multicultural reality, dooms the best efforts to connect with clients.”
—Anna R. McPhatter (1997). Cultural competence in child welfare: What it is? How do we achieve it? What happens without it? Child Welfare. Volume LXXVI, No 1 pp. 255-278
InterCultural Advantage (ICA) was the first consulting practice in North Carolina to be listed with Georgetown University’s National Center for Cultural Competency.
Our targeted seminar series, Cultural Competency & the Latino Patient ®, has been presented at institutes and teleconferences throughout the Southeast and provides the tools and information necessary to address the needs of your growing Latino population.
ICA is a leading innovator in providing engaging, clinically relevant, on-site cultural competency consulting and training. Our facilitator has 14 years of national and international health care experience and an advanced degree in intercultural communication.
We speak the language of your providers and administrators, and are uniquely qualified to address the challenges and identify the opportunities you face every day.
Cultural competency presents unique challenges and opportunities for health care providers. The growing diversity of our patients and staff, regulatory changes, and risk of litigation from miscommunication make taking a “wait and see” approach unrealistic.
On the other hand, providing essential intercultural knowledge, attitudes and skills can energize and empower your staff, reduce the chance of mistakes, and open a door to the fastest growing part of your community.
InterCultural Advantage believes that real change happens when staff interact in a live setting - where individuals can ask questions, state opinions, reflect on their experiences, and actively participate in change.
What health care providers are saying about ICA:
“I have worked with InterCultural Advantage for several years. Multicultural education is a serious matter and ICA has taken the time to assess and develop appropriate curricula that has assisted health care professionals, physicians and other clinical staff in providing enhanced quality care and customer service. Our organization has benefited immensely from the work of ICA and we look forward to growing our relationship in multicultural education.”
Jacquelyn Hallum, MBA, MHA
Director, Health Careers and Diversity Management
Mountain Area Health Education Center (MAHEC)
Asheville, NC
www.mahec.net
“The need to increase awareness of cultural differences and improve skills for our medical community when working with the Latino patient was a critical goal for our network. InterCultural Advantage was our answer and delivered a comprehensive seminar series that provided skills for all levels of professionals. ICA even customized the material to include responding to mental health issues in the Latino population. The Community Health Network highly recommends the programs of InterCultural Advantage.”
Anne Marie Lester, MS, LPC
Program Director
Community Health Network (CHN)
A program of Partnership For Health
Hendersonville, NC
hcap@p-f-h.org
InterCultural Advantage
"Do you have it?"