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"We are very pleased with the Qualla-T Customer Service Training Program that InterCultural Advantage has helped us build. The program is helping to preserve, promote and celebrate the Cherokee heritage for the benefit of current and future generations.”
Susan Jenkins, Executive Director
Cherokee Preservation Foundation
Cherokee, NC
“InterCultural Advantage worked with our team to research, design, and write a training program for our Native American partners. They combined creativity, cultural sensitivity, and a high level of technological capability to deliver a product that far exceeded our expectations. The quality of their work is excellent, very professional, and they understand and operate in a team environment to the benefit of everyone.
Creativity, attention to detail, and being a true team player are hallmarks of InterCultural Advantage. I would welcome the opportunity to work with them again."
Connie Haire, Ed.D.
Student & Institutional Development
Southwestern Community College
Sylva, NC
The Cultural Challenge:
One of the challenges for nonprofit organizations is to successfully address the issue of diversity - internally within their organization as well as externally in the community.
Balancing the needs of staff, clients, the board, the community, and contributors with the challenges of running an effective organization calls for new and different communication skills. It is essential to understand the cultural and ethnic differences that clients bring to the organization, and how that impacts service delivery.
Cultural competence training can enhance your organization’s capacity to work effectively across cultures by applying the values and practices of diversity, tolerance and inclusion.
Some of the challenges addressed in cultural competence training:
- Understanding the culture of the people with whom they work, as well as the community they serve.
- Valuing diversity - Not imposing one’s personal values and beliefs on the client, but accepting the client where they are.
- Identifying cultural hurdles to overcome, as well as those aspects of culture that can reinforce positive behaviors.
Featured Seminar: Multicultural Skills for Nonprofit Organizations
Description: This course will help nonprofit staff develop the communication and cultural skills necessary to work effectively with individuals from different cultural backgrounds. This course builds awareness of cultural differences, focuses on key cross-cultural communication skills, enhances skills in building relationships across cultures and provides strategies for developing an effective multicultural team.
Intended audience: Supervisors, managers, leaders and frontline service providers who want to better understand the changing nature and needs of the people they serve. Participants will gain an understanding of how specific cultural differences affect communication, interpersonal relationships, and service delivery.
Objectives:
- We send messages, but not meanings - how we respond is rooted in our culture.
- When cultures differ, communication also differs.
- Understand the effect of attribution and ethnocentrism.
- Participants will learn why there is an urgent need for cultural competence.
- Participants will learn the steps to developing cultural competence skills and how to apply them at work.
- Recognize hidden American cultural assumptions and cultural patterns.
- Avoid and resolve communication breakdowns.
- Recognize the importance of nonverbal communication skills in the workplace.
InterCultural Advantage
"Excellence in Cultural Competence"